Coronavirus Travel Info

Due to the high volume of queries we are receiving, the response time will be significantly delayed so please bear with us. Rather than contacting us, please use the online refunds tool at https://refunds.trainsplit.com. This will leave our support team free to help more vulnerable customers and those with more complex needs.

Seat Reservations

For some trains you will now be required to have a seat reservation to travel. If you don't have a seat reservation, you may not be allowed to board.
TrainSplit automatically gives you the required reservation when needed, so you don't need to worry. Often a specific seat may not be reserved, just a place on the train. This is done to allow groups that live together to travel together, but to allow others to retain social distancing. In this case, you can choose your seat when you get on the train.

Travelling Advice

Can you travel another way? Help us to keep the trains clear for those who really need them.
For current advice, please go to the National Rail Website

Will I get a refund if I decide not to travel?

Until Sunday 06 September 2020

If you have an Off-Peak or Anytime ticket, you can get a full refund with no admin fee.

Advance tickets remain non-refundable (unless disruption to your booked journey means you do not travel), but you can change your journey with no admin fee.


From Monday 07 September 2020:

If you have an Off-Peak or Anytime ticket and you apply for a refund on an usused ticket, an admin fee will apply.

Advance tickets are non-refundable (unless disruption to your booked journey means you do not travel) but you can change the date and time of your booking and an admin fee will apply.


For refunds, please go to https://refunds.trainsplit.com